Telecare Distress Line of Greater Simcoe –
Terms of Service

Scope and Acceptance of Terms and Conditions

Welcome to Telecare Distress Line of Greater Simcoe (referred to as "we," "our," or "us"). Our compassionate listening service is available to individuals residing in Greater Simcoe and its surrounding regions. By using or accessing our services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please carefully read these Terms before utilizing our service. If you do not agree with these Terms, we kindly request that you discontinue using our service.

Nature of Our Service

Telecare Distress Line of Greater Simcoe is a confidential listening service aimed at providing emotional support and compassionate assistance to individuals facing distress, loneliness, or emotional challenges. We are not a substitute for professional medical, therapeutic, or legal advice. Our service is available 24/7, 365 days a year, and is provided in English, by dedicated volunteers who genuinely care about your well-being.

Confidentiality and Privacy

We are committed to maintaining your privacy and confidentiality to the fullest extent possible within legal and ethical boundaries. Conversations with our volunteers are confidential, and we do not share your personal information with third parties except in limited circumstances, as stated below, or after receiving your verbal consent.

Please be aware that while we strive to uphold your anonymity, using unblocked phone numbers might compromise your privacy. In cases where there is a concern for safety, we may need to disclose your personal information to relevant external agencies, such as local child welfare agencies or law enforcement, under the "duty to report."

Limits of Our Service

It is important to note that our volunteers are not medical professionals, therapists, or lawyers. The information and support provided during calls are not a substitute for professional healthcare, therapy, or legal advice. If you believe you are facing a medical emergency, please contact your doctor or 911 immediately. For clinical or long-term issues, consulting a medical professional is advised.

Caller Responsibilities and Risks

By using our service, you acknowledge and assume all risks associated with it. Neither Telecare Distress Line of Greater Simcoe nor its volunteers, or contracted entities, shall be liable for any actions taken or not taken by you or third parties, or for the unavailability of the service. You agree to indemnify and hold us harmless for damages arising from your use of the service, breach of these Terms, violation of the law, claims asserted by third parties, or information provided through our service.

Prohibited Uses and Termination

You agree to use our service for lawful purposes only. Prohibited uses include violating laws and regulations, exploiting or harming volunteers, spamming, impersonation, interfering with the service's proper functioning, or engaging in any conduct that may harm us or our users. We reserve the right to terminate access to our service for any perceived violations or abuses. 

We also reserve the right to unilaterally terminate access if we believe you require a different form of support or services beyond our capacity. Our priority is to provide effective assistance and maintain a safe environment for all users. If we 

 Limitation of Liability

In no event shall Telecare Distress Line of Greater Simcoe be liable for any special, incidental, consequential, exemplary, or indirect damages arising from the use of our service. We provide the service on an "as is" and "as available" basis, and we make no warranties, whether express or implied, regarding the service's fitness for a particular purpose, uninterrupted availability, or error-free performance.

Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining terms shall remain in full force and effect. These Terms constitute the entire agreement between you and Telecare Distress Line of Greater Simcoe, superseding any other written or oral agreements.

 Updates to Terms of Service

We may update these Terms from time to time to reflect changes in our services or practices. We encourage you to review these Terms periodically for the latest information.

Contact Us

Your feedback and questions are valuable to us. If you have any inquiries or concerns regarding these Terms, please contact our Executive Director at

By using Telecare Distress Line of Greater Simcoe, you acknowledge that you have read, understood, and agreed to these Terms of Service. We are here to provide empathetic support and a listening ear during your times of distress, and we appreciate your trust in our service.