Telecare Distress Line of Greater Simcoe provides telephone support 24 Hours a day 7 Days a week to individuals experiencing:

Our volunteers receive up to 1,000 calls per month from all over Simcoe County and Muskoka.

We provide a 24 hour anonymous and confidential telephone listening service staffed by well-trained volunteers.

Our volunteers are:

“If you can reach a phone, you can reach a friend”

Volunteers receive extensive professional training and are able to respond to the immediate and changing needs of the callers as well as referring and connecting them to other appropriate community resources if necessary.

Telecare is an integral part of the social service infrastructure of this community by providing an emotional safety net.
Telecare Distress Line helps to alleviate stress, averting crisis, and reducing unnecessary emergency calls and Emergency Room visits.


No one needs to suffer alone and in silence! 

Call us anytime!




Vision Statment 

Our vision is that every caller in our service area has free and anonymous access to a caring, non-judgmental, confidential listener 24 hours a day, 7 days a week, and feels valued and emotionally supported


Mission Statement 

Our mission as compassionate, non-judgmental, trained volunteers of this anonymous and confidential distress line, is to provide active listening, emotional support, and information and referrals to the troubled, the lonely, and those in crisis.


Human Rights Code

In dealing with our callers, volunteers, and staff, it is Telecare’s policy to recognize the inherent dignity and worth of every person.  We will not discriminate on grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, a record of offenses, marital status, family status, or handicap.

We are one of 8 Telecare crisis centers in operation in Canada, waiting to take calls from people in need of someone to listen to them.  Greater Simcoe Telecare (previously known as Telecare Orillia) has been operating since 1979.

We are affiliated with Telecare Canada and LifeLine International.


Click on the button below to view and/or print the Telecare Distress Line Brochure PDF
Terms of Service